FAQ

Period pants, also known as menstrual underwear or period underwear, work by combining multiple layers of specialised fabric to absorb menstrual fluid and prevent leaks. Here's how they typically work: Absorbent Layers: Period pants feature multiple layers of absorbent fabric, often made from a blend of natural and synthetic materials such as cotton, bamboo, and microfiber. These layers are designed to quickly absorb menstrual fluid and wick moisture away from the skin, keeping you feeling dry and comfortable. Leak-Proof Barrier: In addition to absorbent layers, period pants have a leak-proof barrier, usually made from waterproof or water-resistant material such as polyurethane laminate (PUL) or TPU (thermoplastic polyurethane). This barrier prevents menstrual fluid from leaking out of the underwear and staining your clothes. Breathable and Odor-Neutralizing: Many period pants are designed with breathable fabrics to prevent moisture buildup and promote airflow, reducing the risk of odor. Some also feature antimicrobial properties to inhibit the growth of bacteria and keep you feeling fresh throughout the day. Washable and Reusable: Unlike disposable pads and tampons, period pants are washable and reusable, making them a more eco-friendly and cost-effective option. After wearing, simply rinse the pants in cold water to remove excess blood, then wash them with your regular laundry using a mild detergent. Avoid using fabric softeners or bleach, as these can reduce the absorbency of the fabric. Different Absorbency Levels: Period pants come in various absorbency levels to suit different flow levels and preferences. Some styles are designed for light flow days, while others offer maximum absorbency for heavy flow or overnight use. Choose the absorbency level that best matches your menstrual flow to ensure optimal protection and comfort.

Initially, you may experience some dampness when blood comes into contact with the pant. However, this sensation is brief. The wicking layers in the gusset quickly absorb the moisture, ensuring you feel dry.

We advise against wearing period pants too snugly, as this may lead to leaks at the sides. For optimal performance, we recommend selecting your usual underwear size. To ensure the perfect fit, please consult our sizing charts, as sizes may vary.

Period pants are designed with features to minimise odor, such as breathable fabrics and antimicrobial properties. However, like any menstrual product, they may develop a slight odor over time if not washed regularly. Proper care, including prompt washing after each use and following the manufacturer's care instructions, can help minimise any potential odor.

Period pants are designed to be hygienic when used and cared for properly. They are made with absorbent materials that quickly wick away moisture and prevent leaks, helping to keep you feeling clean and comfortable during your period. Additionally, many period pants feature antimicrobial properties to inhibit the growth of bacteria and minimise odor. To ensure optimal hygiene: Change the period pants regularly, as you would with disposable pads or tampons. Rinse the pants in cold water after each use to remove excess blood. Wash them with your regular laundry using a mild detergent and follow the manufacturer's care instructions. Avoid leaving soiled period pants sitting for too long to prevent staining and maintain their absorbency. Rotate between multiple pairs of period pants to ensure you always have a clean pair available. By following these practices, period pants can be a hygienic and convenient option for managing your period.

Period swimwear, also known as menstrual swimwear or period-proof swimwear, works by combining specialized fabrics and technology to provide absorbency and leak protection while swimming during menstruation. Overall, period swimwear provides a convenient and discreet solution for swimming during menstruation, allowing you to enjoy your time in the water without worrying about leaks or discomfort. By investing in high-quality period swimwear and properly caring for it, you can swim confidently and comfortably during your period.

Yes, period swimwear can be worn as regular swimwear even when you're not on your period. The absorbent and leak-proof features make it suitable for use at any time, providing added peace of mind while swimming.

Yes, period swimwear can be worn alone or in combination with other menstrual products such as tampons or menstrual cups for added protection, especially on heavy flow days.

If you have any further questions or concerns about period swimwear, don't hesitate to contact the manufacturer or retailer for assistance. They can provide personalized guidance and support to ensure you have a positive experience with your period swimwear.

Yes, period swimwear styles are designed to be discreet under clothing, with no visible signs of being period-proof. They look and feel like regular swimwear, allowing you to swim with confidence.

We're delighted to offer our first-time customers a 100% satisfaction guarantee for one pair of UZURI pants. You have a 40-day period from the date of receipt to try them out and confirm they meet your expectations. If, for any reason, you're not satisfied with your purchase, you can exchange them for a different size or receive a full refund for the single pair. Please note the return postage fee is not included in this offer.

Eligibility: To be eligible for a return or exchange, the period underwear must be in unused and unwashed condition, with all original tags and packaging intact. We cannot accept returns or exchanges for used or washed items due to hygiene reasons. Return Process: To initiate a return or exchange, please contact our customer service team to obtain a return authorization number and instructions on how to proceed. Please include your order number and reason for return in your communication. Refund or Exchange: Upon receipt of the returned item(s), we will inspect them to ensure they meet our return criteria. If approved, you may choose to receive a refund for the purchase price (excluding any shipping fees) or exchange the item(s) for a different size or style, subject to availability. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping method and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item(s). Refund Processing: Refunds will be issued to the original payment method used for the purchase within [number of days] days of receiving the returned item(s). Please note that it may take additional time for the refund to appear on your account, depending on your bank or credit card issuer. Exclusions: Please note that certain items, such as final sale or clearance items, may not be eligible for return or exchange. Additionally, we reserve the right to refuse returns or exchanges that do not meet our return criteria or are outside of the specified return period. Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately to arrange for a replacement or refund. We may require photo evidence of the defect or damage to process your claim. Contact Us: If you have any questions or concerns about our return and refund policy, please don't hesitate to contact our customer service team for assistance. UZURI reserves the right to update or modify this return and refund policy at any time without prior notice.

If your order is incorrect or missing items, please accept our sincere apologies for any inconvenience caused. We strive to ensure that every order is fulfilled accurately, but occasionally errors may occur. Here's what you can do: Check Your Order Confirmation: First, verify the contents of your order against the items listed in your order confirmation email or receipt. Make sure there are no discrepancies between what you ordered and what was received. Contact Customer Service: If you believe there is an error or if any items are missing from your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or live chat, depending on the available support channels. Provide Order Details: When contacting customer service, be sure to provide your order number and details of the discrepancy or missing items. This will help us quickly identify your order and resolve the issue for you. Resolution Options: Once we've confirmed the error, we will work to rectify the situation promptly. Depending on the circumstances, we may offer to resend the missing items, provide a refund or credit for the missing items, or arrange for a replacement shipment at no additional cost to you. Follow-Up: After reaching out to customer service, please keep an eye on your email or preferred communication channel for updates regarding the resolution of your issue. We will do our best to address the problem and ensure your satisfaction. We apologize again for any inconvenience caused by the error, and we appreciate your understanding and cooperation as we work to resolve the issue for you. If you have any further questions or concerns, please don't hesitate to reach out to us.